Refund Policy
Last updated: 26 August 2026
Stockly sells digital products only. Every item is a file you download — there is nothing physical to send back. This policy explains when we do and do not refund.
Sales are final
Because your download is delivered immediately after payment and cannot be returned or un-downloaded, all sales are final. We do not offer refunds for change of mind, for buying the wrong product by mistake, or because a template did not suit the way you work. Every product page lists exactly what is inside the file, and preview images show the actual contents, so please read them before you buy.
When we will refund or replace
We will always put things right in these cases:
- The file will not download, or the download link does not reach you.
- The file is corrupt or will not open in the software named on the product page.
- You received the wrong product.
- The product is materially different from what the product page describes.
- You were charged more than once for the same order.
In the first four cases we will normally send you a working file first. If we cannot fix the problem, we refund you in full.
How to raise a problem
Email admin@grandfieldmedia.com within 7 days of your purchase with your order number and a short description of what went wrong. A screenshot helps. We reply within 2 business days.
How refunds are paid
Approved refunds go back to the original payment method. Once we approve it, your bank or card issuer usually takes 5–7 business days to show the money.
Free updates
When we improve a product you have already bought, you get the updated version at no extra cost. Improvements are not grounds for a refund on the earlier version.
Contact
Grandfield Media — admin@grandfieldmedia.com